Returns Information

If customers wish to return an item as per any below scenario, then please email No.4 Vintage using the email address at the the bottom of the page. Once this email has been acknowledged and responded to, it will instruct the customer the address to return the product/s too. Please be aware that the customer is responsible for cost of returning any items. If all products are received in their original packaging and in a resalable condition we will refund the purchase price for the cancelled item(s). If you are returning an item damaged via the initial shipment, then the refund will include the original shipment charge. If you are returning an item due to cancellation or no longer requiring the item then the refund will only be for the product/s returned.  Your original form of payment for your purchase will be credited.

No.4 Vintage is committed to good customer service. Therefore, in the following sections No.4 Vintage grants its customers rights which go beyond the minimum legal standards.

Returning an item if you are not satisfied with your purchase

Your complete satisfaction is important to No.4 Vintage. If you are not satisfied with the products you ordered, you may cancel your order and return the products to us within 14 working days after delivery, without giving a reason.

No.4 Vintage reserves the right to refuse items that are returned after the 14 days period unless the items are defective or non-conforming, in which case see the ‘Returning defective or non-conforming items’ section below. Products that have been returned within the 14 day period will be refunded in full, together with the original shipment charges if the products were delivered to an address in the United Kingdom (original shipping charges for addresses outside the UK will not be refunded), as soon as possible (and in any event within 14 days of the return) and credited to your original form of payment. However, if you handle products in a way that damages them or diminishes their value (i.e. you handle them in a way that goes beyond what is reasonably necessary to allow you to establish their nature, characteristics and functioning) then No.4 Vintage may withhold a part of your refund to cover that damage or loss of value. Any such withholding could be up to the full price of that product, if applicable.

Returning defective or non-conforming items.

How do I report a damaged product?

No.4 Vintage uses several couriers to ship product/s to our customers. Upon receipt of your order, you should inspect the packaging. If it appears damaged, simply refuse shipment and the courier will return the order back to us at no cost to you. If you discover that order is damaged after you have received it you should contact us. To ensure proper handling of damaged goods, please contact customer service to notify them that your shipment was damaged.

Returning damaged products

You can return products purchased online if they are defective, faulty, described incorrectly, not of satisfactory quality or not in conformity with your order within a 14 day period after the products have been delivered to you. Regrettably, mistakes in an order can occur. Upon returning an item, please indicate the reason for your return and description of the defect. Returned items will be examined and any items found to be defective or faulty will be fully reimbursed, including the original shipment charges (but not including the return costs).
However, we want to point out that No.4 Vintage will not refund any items under this section which are not defective, faulty, described incorrectly, of unsatisfactory quality, or not in conformity with your order. No.4 Vintage will also not refund any items which have been damaged after delivery (i.e. the issue or damage is not the result of a manufacturing fault). This applies to accidental, malicious and other wearer related damage.